Privacy Policy

1. INTRODUCTION

The Brazilian Institute of Victim Support and Attention – PRÓVÍTIMA, a private legal entity registered under CNPJ number 47.027.018.0001-40, headquartered at Av. Paulista, 726 – Suite 1209 – São Paulo – SP – Postal Code: 01310-910, fundamentally values privacy and protection of personal data. Thus, through this privacy policy, we aim to transparently and clearly explain how, when, and where we collect, process, disclose, protect, and store our users’ data during and after their interaction with us. This policy also seeks to inform users of their rights and how they can exercise them.

This Policy applies to webpages related to any brands at the address https://www.infovitimas.com.br, encompassing all its services and products.

Please read our policy, and should you have any questions, feel free to clarify them through the following email: contato@provitima.org

SUMMARY:
Who processes the data?

• Role: Data Controller
• Data processed: Data provided by the user and/or collected automatically
• Purpose: Use personal data for advertising purposes, such as sending promotional information, articles, event announcements, loyalty program details, or conducting purchase satisfaction surveys
• Legal basis: Consent from the data subject
• Sharing: Operators and essential service providers for our activities
• Your rights: Confirmation of data processing and collection existence, request for data review and deletion, etc.
• Contact: contato@provitima.org

2. WHAT ARE PERSONAL DATA?

Personal data refers to any information related to an identified or identifiable natural person. That is, data that allows for the identification of an individual, such as name, date of birth, identification number, location data, and others.

What is a natural person? It refers to a human being.

Data that has been anonymized (anonymous data) is not considered personal data since it cannot lead to identification through any means after the anonymization process.

3. FOR WHAT PURPOSES ARE PERSONAL DATA COLLECTED AND STORED?

We collect data for various specific purposes, such as: improving our services; communicating with the user through announcements, alerts, updates, marketing messages, changes to terms and policies; ensuring security, compliance, and fraud prevention; complying with laws, legal requests, and legal processes; enforcing or defending legal claims.

4. WHAT DATA IS COLLECTED?

4.1. WHAT PERSONAL DATA IS COLLECTED? HOW IS IT COLLECTED?

PRÓVÍTIMA may collect information provided by the user at the time of registration, as well as data collected automatically when using the webpages and network, such as IP address identification with date and time of connection, among others.

Data processing involves (1) information provided by the user and (2) data collected automatically.

(1) Information provided by the User: PRÓVÍTIMA collects all information entered by the User on the webpages, such as full name, email, gender, date of birth, city, and state. This information is used for promoting discounts, articles, and satisfaction surveys.

(2) Data collected automatically: PRÓVÍTIMA also automatically collects various pieces of information, like device characteristics, browser type, IP address (with date and time), IP origin, click information, accessed pages, and subsequent pages accessed after leaving the webpages. To facilitate this collection, technologies such as cookies and pixels are used to improve the User’s browsing experience on the webpages, according to their habits and preferences. For more information, please read our Cookie Policy.

4.2. WHAT IF YOU DON’T PROVIDE THIS DATA?

Some data is essential for using the site or receiving information when desired. Therefore, if you choose not to provide it, you might not be able to access and use our services and website.

5. WILL THE DATA BE SHARED?

We do not sell your data or information under any circumstances.

Your data will only be shared with companies that provide services to us when necessary.

Moreover, we may need to share your data to comply with legal orders and/or obligations.

6. SECURITY - HOW DO WE PROTECT YOUR DATA?

The data and activity records collected will be stored in a secure and controlled environment. Only authorized professionals can access your data, respecting principles of proportionality, necessity, and relevance to our objectives, as well as commitment to confidentiality and privacy as outlined in this policy.

PRÓVÍTIMA makes significant efforts to preserve users’ data privacy. However, no website is completely secure, and PRÓVÍTIMA cannot fully guarantee that all information on the webpages will not be accessed through unauthorized means designed to obtain information improperly. Therefore, we encourage users to take appropriate measures to protect themselves, such as keeping all usernames and passwords confidential.

7. HOW LONG WILL THE DATA BE PROCESSED?

We store Customer information according   Brazilian legal prescription standards.

However, there are cases where we may retain this data for the necessary period to comply with legal obligations. In these cases, the data will not be in use but stored for potential legal compliance needs.

8. WHO CONTROLS MY DATA?

The controller is the entity responsible for decisions regarding personal data processing. In this case, we are the controllers. Below are our contact details:
Email: contato@provitima.org

9. WHAT RIGHTS DO I HAVE REGARDING MY DATA?

Under the General Data Protection Law (LGPD, Law 13.709/18), Article 18, data subjects have the right to obtain from the controller, at any time and upon request, information about the data processed. Here we list the users’ rights:

• Right of Access: You have the right to request, at any time, information about the data we are processing about you.
• Right of Correction: You can request the correction of your data that is incomplete, incorrect, or outdated at any time.
• Right of Deletion: You can request the deletion of unnecessary, excessive, or illegally processed data. You can also request the deletion of personal data for which you have given consent, as long as we do not need these data to comply with legal obligations.
• Right of Portability: You can request, at any time, the portability of personal data to another service or product provider. You just need to indicate to which provider the data will be transferred.
• Right of Information: You can request information regarding which companies and public bodies we have shared your data with.
• Right to Withdraw Consent: You can withdraw the consent you have given us at any time.

9.1 HOW AND WHEN CAN I EXERCISE THESE RIGHTS?

You can exercise these rights at any time, through a direct and free request to us.

To exercise the aforementioned rights, as well as for any other questions and clarifications, please send a request to the email contato@provitima.org. The response time is 15 days, so please check your email as we will send the response to your request there.

10. LINKS TO THIRD PARTIES.

Our website may contain links, plugins, and third-party applications. Clicking on these links allows third parties to collect or share data about you. It is important to note that these third-party websites have their own privacy policies, over which we have no control. Therefore, we are not responsible or liable for these policies. We recommend reading the privacy policy of each respective website when accessing them.

11. CHANGES TO THE PRIVACY POLICY

This privacy policy may be changed at any time, which is why regular review by the user is essential. We may also notify you via email of any changes that occur, provided that you have authorized this procedure.

The version date will always be located at the bottom of these policies. We inform you that, whenever new changes are made, previous versions can be requested and consulted by the user through a free request via email: contato@provitima.org

12. LEGISLATION AND JURISDICTION

This Privacy Policy and the relationships arising from the actions understood herein, as well as any dispute that arises from this, will be exclusively regulated by Brazilian law.

The Central Court of the District of Campinas is elected to settle any matter involving this document, with the parties waiving any other, however privileged it may be or may become.